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Terms of Service

Last updated: June 2026

1. Travel Japanese

  1. The Travel Japanese service is offered as private lessons with two options: Fast-Track Travel Session (2 hours) and 1-Month Travel Course (6 hours across four 90-minute sessions). Lessons can be conducted online or in person.
  2. To reschedule a lesson, at least 48 hours' notice is required. Rescheduling is available once per booking only.
  3. Cancellations made at least 7 days before the first lesson are eligible for a full refund. Cancellations made less than 7 days before the first lesson are non-refundable.
  4. Changes to the number of participants must be made at least 48 hours before the lesson. Additional participants will only be confirmed once payment for the additional places has been received in full, at least 48 hours before the lesson. Changes to participant numbers — whether additions or reductions — made within 48 hours of the lesson cannot be accommodated.
  5. Once a booking is confirmed, no refund will be provided for early cancellation of a course, except where Iroha Passport is responsible for an administrative error that leads to cancellation.
  6. Bookings must be completed within the following timeframes:
    • Fast-Track Travel Session: within 1 month of the booking date
    • 1-Month Travel Course: within 3 months of the booking date
  7. Payment must be made at least 7 days before the first session to confirm your booking.
  8. Once a course is booked as in-person lessons, switching to online lessons will not result in a refund of the cost difference.

2. Private Lessons

  1. To reschedule or cancel a lesson, at least 24 hours' notice is required. Cancellations or reschedules made less than 24 hours before the lesson will be charged the full lesson fee. Each booking can only be rescheduled once.
  2. Once a booking is confirmed, no refund will be provided for early cancellation. An exception applies if Iroha Passport is responsible for an administrative error that leads to cancellation.
  3. Lesson packages must be completed within the following timeframes:
    • 30 lessons: within 12 months
    • 20 lessons: within 8 months
    • 10 lessons: within 4 months
    • 1 lesson: within 2 weeks
  4. Payment must be made at least 3 days before your booked lesson.
  5. Once booked as in-person lessons, switching to online lessons will not result in a refund of the cost difference.
  6. For in-person lessons, we ask that you purchase a drink at the café where the lesson takes place.

3. Travel Planning

  1. All purchases are non-refundable. Work begins as soon as your order is received, so cancellations cannot be accepted after purchase.
  2. For the consultation session, cancellations and reschedules are accepted up to 24 hours before the session. Rescheduling is available once per booking only. Requests made less than 24 hours before the session cannot be accommodated.
  3. Standard plans cover up to 2 days or an equivalent number of spot recommendations. For longer trips, please get in touch to discuss options.

4. Self-Study Support

General Terms

  1. All plans are billed monthly and will renew automatically. Cancellation must be completed before the next renewal date.
  2. Fees are paid in advance and are non-refundable.
  3. Plans can be upgraded or downgraded at any time before the next billing date. Changes take effect from the following month.
  4. Iroha Passport does not guarantee JLPT certification or any specific learning outcomes, as results vary by individual.
  5. If inappropriate behaviour or violation of these Terms of Service occurs, Iroha Passport reserves the right to suspend the service without providing a refund.
  6. Submitted content will only be used to provide personalised feedback and will not be shared with third parties.
  7. Iroha Passport reserves the right to modify plans or pricing. Significant changes will be communicated in advance where possible.
  8. Unauthorised reproduction, sharing, or commercial use of any provided materials or feedback is strictly prohibited.
  9. If payment is not completed, the service will be automatically suspended. Any currency exchange fees or transfer charges are the responsibility of the user.
  10. Iroha Passport is not responsible for delays or cancellations caused by force majeure events such as natural disasters, power outages, or system failures.

Basic Plan

  1. Based on one monthly study report submitted by the user, the instructor will provide written feedback and a personalised study plan for the following month.
  2. Chat-based question support is not included.
  3. This service is intended as a supplement to self-study and does not include individual lessons.

Support Plan (Includes Basic Plan)

  1. Includes 4 support slots per month. Each slot can be used for either one question (one topic, up to 300 characters) or one pronunciation feedback (one recording, up to 30 seconds).
  2. Support slots reset each month and cannot be carried over to the following month.
  3. Responses will typically be provided within 48 hours, excluding weekends and public holidays.
  4. Follow-up questions for clarification will be counted as a new slot, except in cases of clear error or negligence on the part of Iroha Passport.
  5. Questions may be submitted in Japanese or English, but Iroha Passport may decline to answer depending on the content.
  6. Requests that are excessively burdensome, such as full essay proofreading or requiring numerous example sentences, may be declined.

Premium Plan (Includes Support Plan)

  1. Includes one 25-minute online check-in session (Zoom or Google Meet) per month.
  2. Sessions must be booked at least 7 days in advance. Cancellations made at least 24 hours before the session can be rescheduled once.
  3. No-shows or cancellations made within 24 hours will count as a completed session, with no refund or rescheduling available.
  4. Sessions not used within the month cannot be carried over to the following month.
  5. Session content may include progress review, study plan adjustment, and handling of support slot questions.
  6. A detailed written report will not be provided after the session, but short notes may be shared if necessary.
  7. Technical issues such as poor connection are the responsibility of the user.

5. General

  1. Iroha Passport is not liable for cancellations or disruptions caused by circumstances beyond our control, including natural disasters, sudden illness, accidents, or transport disruptions.
  2. Iroha Passport is not responsible for conflicts or issues that arise between participants or other parties.
  3. Iroha Passport does not guarantee specific learning outcomes, as results vary by individual.
  4. Services are intended for study and travel support purposes only and do not include legal, medical, specialised translation, or academic assignment assistance.
  5. All payments are made in GBP (£).
  6. Iroha Passport reserves the right to update these Terms of Service at any time. Continued use of our services after changes are made constitutes acceptance of the updated terms.